Shipping policy
This Shipping Policy explains how orders placed through warmora.bond are processed, shipped, delivered, and managed.
1. Free Worldwide Shipping
Warmora provides free standard shipping worldwide on eligible orders placed through our website.
No minimum purchase amount is required unless otherwise stated during a specific promotion.
Free shipping does not necessarily include:
- Express or priority shipping;
- Customs duties;
- Import taxes;
- Brokerage fees;
- Remote-area surcharges;
- Fees imposed by a local carrier or authority.
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 business days
This estimate begins after the order has been confirmed and successfully processed.
Business days generally exclude Saturdays, Sundays, public holidays, customs closure days, and carrier non-operating days.
Delivery estimates are provided in good faith but are not guaranteed arrival dates.
3. Order Processing
Orders are reviewed before shipment to confirm:
- Payment authorization;
- Product availability;
- Shipping information;
- Fraud and security checks.
Orders placed during weekends, public holidays, major promotions, or unusually busy periods may require additional processing time.
You will receive a confirmation email after placing your order and a shipping notification when tracking becomes available.
4. Shipping Destinations
We ship to most countries and regions worldwide.
Shipping may be unavailable or restricted where:
- International sanctions apply;
- Carriers do not provide reliable service;
- Local import restrictions prevent delivery;
- The destination is considered unsafe or inaccessible;
- Legal or logistical limitations apply.
If we cannot ship your order, we will contact you and issue an appropriate refund.
5. Tracking Information
When tracking is available, a tracking number or link will be sent to the email address provided at checkout.
Tracking information may take several business days to update after shipment. Temporary delays between carrier scans do not necessarily mean the package has been lost.
Customers are responsible for monitoring tracking and arranging receipt of the package.
6. Delivery Delays
Orders may be delayed by circumstances outside our reasonable control, including:
- Customs inspections;
- Severe weather;
- Natural disasters;
- Carrier disruptions;
- Transportation shortages;
- Labour disputes;
- Public holidays;
- High seasonal demand;
- Incorrect delivery information;
- Security or import checks;
- Local emergencies.
Warmora will assist with reasonable tracking inquiries but cannot guarantee exact delivery dates.
7. Customs, Duties, and Import Taxes
International orders may be subject to:
- Customs duties;
- Value-added tax;
- Goods and services tax;
- Import fees;
- Brokerage fees;
- Local handling charges.
Unless expressly stated otherwise, these charges are determined by the destination country and are the customer’s responsibility.
Warmora cannot control or estimate every customs charge. Contact your local customs authority before purchasing if you require additional information.
We will not intentionally declare a false value or classify an order as a gift to avoid customs obligations.
8. Address Accuracy
Customers must provide a complete and accurate shipping address.
Before placing your order, verify:
- Recipient name;
- Street number and street name;
- Apartment or unit number;
- City;
- Province, state, or region;
- Postal or ZIP code;
- Country;
- Telephone number.
Contact us immediately if you notice an error.
We cannot guarantee that an address can be changed after processing or shipment begins.
9. Incorrect or Incomplete Addresses
Warmora is not responsible for delivery failure caused by incorrect or incomplete information submitted by the customer.
If a package is returned to us, we may offer:
- Reshipment after address confirmation;
- A refund after receiving the returned package;
- Another resolution based on the circumstances.
Additional carrier or return charges may be deducted where permitted, unless the address error was caused by Warmora.
10. Delivered but Not Received
If tracking shows that a package was delivered but you cannot locate it:
- Check the delivery location and surrounding area;
- Ask household members, neighbours, reception desks, or building management;
- Review any carrier delivery notice;
- Contact the local carrier;
- Contact Warmora at support@warmora.bond.
Please report the issue promptly so we can assist with an investigation.
Carrier investigations may require customer cooperation, identification, written confirmation, or a declaration of non-receipt.
11. Lost Packages
A package may be considered lost only after the carrier has completed its investigation or after the applicable delivery period has passed.
If a package is confirmed lost, Warmora may provide:
- A replacement shipment;
- Store credit;
- A refund to the original payment method.
The appropriate solution will depend on product availability and the circumstances of the shipment.
12. Damaged Packages
If your order arrives damaged, retain:
- The product;
- The original box or mailer;
- Internal packaging;
- Shipping labels;
- All accessories and components.
Send clear photographs to support@warmora.bond as soon as possible.
We may need these materials to submit a carrier claim.
13. Multiple Shipments
An order containing multiple products may be shipped in separate packages.
Packages may:
- Arrive on different days;
- Have different tracking numbers;
- Be delivered by different carriers.
You will not be charged additional standard shipping fees because an order is divided into multiple shipments.
14. Refused or Unclaimed Deliveries
Customers are responsible for accepting delivery and responding to carrier notices.
Packages that are refused or left unclaimed may be returned to the sender.
Any reshipment or refund will be evaluated after the package is returned and inspected. Carrier, customs, or return charges may apply where legally permitted.
15. Order Changes and Cancellations
Contact us immediately if you need to change or cancel an order.
Orders cannot always be modified after processing has begun. Once shipped, the order must be handled under our Return and Refund Policy.
16. Consumer Delivery Rights
Customers may have additional statutory rights where products are not supplied within the agreed or legally required period. For example, Consumer Protection BC provides cancellation procedures for certain online purchases that are not supplied within the applicable timeframe.
Nothing in this Shipping Policy limits rights that cannot lawfully be waived.
17. Contact Us
For shipping assistance:
Warmora
12083 249 St
Maple Ridge, BC, V4R 0G5
Canada
Email: support@warmora.bond
Phone: +1 604 831-4823
Website: warmora.bond